Welcome to fz 25. This Privacy Policy explains how we handle your personal information. By registering or using the platform, you are deemed to have accepted this policy.
This policy applies to the fz 25 website, mobile version, and all associated services. It does not apply to third-party websites.
This policy is written in English so every member can understand it clearly. If you have any questions, please reach out to our support team.
We believe privacy is a fundamental right. fz 25 follows a data minimisation principle — we collect only what is strictly necessary, nothing more.
Fz 25 collects information in three main ways:
Identity Information
Name, date of birth, mobile number, email
KYC Documents
NID, passport, or birth registration certificate
Payment Information
Mobile banking number, transaction history
Betting Activity
Betting history, preferred markets
Device Information
Device type, browser, and IP address
Approximate Location
Approximate location based on IP (not GPS)
We never access your GPS location, microphone, or camera. Photos of KYC documents are used solely for identity verification, and once verification is complete, the original images are no longer processed.
We will never ask for your password, OTP, or full card number over the phone or by email. Any such request should be treated as a potential scam.
Fz 25 uses your data for the following purposes:
- Account Management: To create and keep your account secure.
- Service Delivery: Processing bets, transferring winnings, and issuing bonuses.
- Identity Verification: KYC process to prevent fraud and misuse.
- Customer Support: To resolve your queries and issues.
- Ensuring Security: To detect unusual logins or transactions.
- Legal Obligation: To meet regulatory requirements.
- Platform Improvement: To further improve the overall user experience.
fz 25 never uses your information commercially for advertising purposes. You can unsubscribe from our emails or SMS at any time.
Fz 25 never sells your personal data. However, certain information may be shared in the following limited circumstances:
- Payment Processors: Only the information required to process transactions via bKash, Nagad, or Rocket.
- KYC Services: Shared with identity verification agencies solely for verification purposes.
- Law Enforcement Agencies: Under a valid court order or directive from a regulatory authority.
- Security Partners: In limited, encrypted form for fraud prevention purposes.
Before sharing your information with any third party, we ensure they adhere to the same privacy standards we do. Your data is never shared with marketing agencies, social media platforms, or data brokers.
In the event of an acquisition or merger, you will be notified before any transfer of your data and given the option to delete your account.
Fz 25 does not retain your data longer than necessary. Retention periods vary depending on the type of information:
- Account & Identity Information: For the duration your account is active, and for 5 years after closure (for legal compliance).
- Transaction Information: 7 years (in accordance with international financial regulations).
- KYC Documents: Up to 5 years after verification.
- Support Conversations: 2 years after the issue is resolved.
- Cookie Data: Session cookies — deleted as soon as the browser is closed. Persistent cookies — up to 1 year.
Once the retention period expires, data is securely deleted or fully anonymised.
Fz 25 uses cookies on its website to enhance your experience. The types of cookies we use are explained below:
| Cookie Type |
Purpose |
Duration |
Required? |
| Session Cookies |
Maintaining Login Session |
Deleted at end of session |
Yes |
| Security Cookies |
Fraud prevention, CSRF protection |
Deleted at end of session |
Yes |
| Preference Cookies |
Remembering Language & Settings |
30 Days |
Optional |
| Analytics Cookies |
Understanding page views and usage patterns |
1 year |
Optional |
You can disable optional cookies through your browser settings. Please note that disabling essential cookies may cause some features to stop working.
Fz 25 uses multiple layers of security to protect your data:
256-bit SSL/TLS Encryption
All communication between your device and our servers is encrypted — the same technology used by banks and hospitals.
Two-Factor Authentication (2FA)
An OTP is sent to your mobile at login. Even if someone knows your password, they will not be able to log in without it.
24/7 Monitoring
Our security team monitors for unusual logins and transactions 24/7. Instant alerts are sent out whenever suspicious activity is detected.
Secure Servers & Backups
All data is stored across multiple encrypted servers. Regular backups are taken to ensure no information is ever lost.
Regular Security Audits
Independent cybersecurity experts conduct regular audits of fz 25's systems. Any vulnerabilities identified are addressed immediately.
fz 25 has had no security breaches in the past 5 years. However, should such an event ever occur, we will notify all affected members within 72 hours.
You have the following rights over your data at fz 25:
Right to Access
You may request to view the data we hold about you. You will be informed within 30 days.
Right to Rectification
You may request corrections to any inaccurate or outdated information — either through your account settings or by contacting support.
Right to Erasure
When closing your account, you may request that your data be deleted (except where required by law).
Right to Restrict Processing
You may request that your data not be used for specific purposes.
Right to Data Portability
You may request an export of your data in a standard format (e.g. CSV).
Right to Lodge a Complaint
If your issue is not resolved with us, you have the right to lodge a complaint with the relevant regulatory authority.
To exercise any of these rights privacy@fz25.bizEmail us or reach us via live chat.
Fz 25 is strictly prohibited for anyone under the age of 18. We do not knowingly collect any data from minors.
- Age is verified at the point of registration.
- Actual age is verified during the KYC process.
- Any account identified as belonging to a minor is terminated immediately.
- Any data found to belong to a minor is deleted without delay.
If you suspect a minor is using fz 25, please notify our support team immediately.
Fz 25 may update this Privacy Policy as needed. You will be notified of any changes through the following means:
- SMS to Registered Mobile Number
- Pop-up notifications upon account login
- Notifications on the platform dashboard
For significant changes, you will be notified at least 14 days before they take effect. Continued use of the platform after any changes will be considered acceptance of the updated policy.
The current version of this policy took effect in January 2026.
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Privacy Email: privacy@fz25.biz
- General Support: support@fz25.biz
- Live Chat: Available at all times in the top corner of the platform
We typically respond to privacy-related emails within 3–5 business days. For urgent matters, live chat is your fastest option.
Contact us in Bengali and we'll respond in Bengali. English is also supported.
Privacy FAQ
Yes, completely secure. NID information submitted for KYC verification at fz 25 is stored with 256-bit encryption. Only authorised KYC team members have access to this data. Once verification is complete, the information is no longer actively processed.
No, fz 25 does not track your GPS or precise location. Only your approximate country and city are inferred from your IP address, and this is used solely for security purposes (such as detecting logins from unusual locations).
Most data will be deleted. However, transaction records must be retained for 7 years and KYC information for 5 years due to legal obligations. All data is securely destroyed once these periods expire.
No. Your betting history is entirely private. Only you and fz 25's authorised internal team can access it when necessary. This information is never shared with any third party — except by court order.